Turn over your heap of questions and unearth some answers!
Frequently Asked Questions
Orders and Shipping
Where do you ship to?
Currently, we are shipping to Australia and the USA. If you're in Australia, enjoy free domestic shipping on us!
For orders from other countries, send us a message and we'll get a special order set up for you.
How long will it take to get my order?
Orders to Australian addresses will arrive within 1 week of dispatch. Generally, we ship your orders as soon as you place them!
What type of sensors does Monty have?
The current version of Monty Monitor has three sensors that together measure temperature, humidity, air pressure, air quality and volatile organic compounds.
How do I connect to Monty?
Download the Monty Mobile app on your phone and follow the connection steps on the screen. Remember to switch on your phones Bluetooth!
Is Monty waterproof?
It is more appropriate to say the Monitor is splash-proof. It can stay outdoors in your compost or in the rain with no issues but avoid submerging it in any water or subjecting it to heavy washing.
How do I clean Monty?
Your Monitor does not need to be clean to monitor or be charged but if you would like to for whatever reason start with wiping it down with a dry paper towel, being careful around and inside the sensor inlet. If it still has debris, twist the stem off the Monitor head to separate the two parts. The stem can be cleaned under running warm water however a wet wipe or washer should be used on the head to avoid excessive water exposure.
How do I charge Monty?
Monty Monitor charges wirelessly. So all that is required is to place the Monitor on the charging pad. Ensure that your Monitor is centred on the wireless charging pad. A successful charging connection is indicated by a light on the top point of the monitor. This can vary from red, blue, yellow, green or flashing white. Lights may change during charging, so it is best to leave it on charge for 4-6 hours.
How long does Monty's battery last?
With one to two daily connections, your Monitor should last around a month before it needs to be charged again.
Where do I find Monty's charger?
In order to minimise packaging, we store the charger inside the main Monty Monitor packaging! Simply pull out the insert supporting the stem and the charging pad box and the charging cable box will be inside. To note: the insert is fit very snug so don't worry if you have to use some force to pull it out.
What is Monty made of?
Monty Monitor is made to last with ABS plastic. This material doesn't break down over time or release harmful chemicals, so your compost is in safe hands. The plastic enclosure is fully recyclable and internal electronics are almost entirely recyclable. As we had to prioritise durability, materials used within Monty Monitor are not compostable. We don't want Monty breaking down and decomposing in your compost of course!
Where is Monty made?
Monty is made right here in Queensland, Australia! We worked with local Queensland businesses to bring your smart composting companion Monty to life.
Monty isn't connecting - what do I do?
Ensure that your Monty Monitor is fully charged and in range of your phone's Bluetooth. If your Monty's light indicator is not flashing blue after previously being able to sync, please contact customer support through Monty Mobile or our contact page.
Monty isn't charging - what do I do?
Firstly, ensure the charger is plugged into a single socket wall adapter, as opposed to a multi-socket board or computer socket charger. Only direct charging from the wall will provide enough current for the wireless charging to our Monitor.
Secondly, ensure the Monitor module is directly centred on the charging pad, as opposed to off to the side, otherwise the charging components will not be properly lined up.
Once correctly plugged in and aligned, after a few seconds, either a yellow or purple light will come on, indicating successful charging. If this does not occur, try rotating the Monitor on the charger to better position it.
If there is still no light, follow these steps. Using a wireless charging enabled smartphone, place the phone on the charger. Once it starts charging, quickly remove the phone and replace with the monitor. This should work as the stronger phone signal is able to establish the charging connection.
After these steps, if you are still unable to charge your Monitor, please contact us directly.
What is Monty's connection range?
Our Bluetooth protocol can technically reach up to a kilometre with clear line of site! However, it is very rare that this is the case and any materials in between the Monitor and your connecting phone will reduce this distance. For an outdoor compost bin, you maybe able to reach it from within a close building but for the best connection, try to get within 20 metres.
What is Monty Mobile?
Monty Mobile is Monty Monitor's companion app. Monty Mobile uses our advanced compost analysis model to collate your compost data. That's not all, Monty Mobile includes a whole heap of other fun features like games, compost definitions, learning resources and more!
Is Monty Mobile free to download?
Absolutely! You can enjoy the array of features included in Monty Mobile on iOS and Android devices worldwide.
However, we only have postcodes set up for Australia and the US. If you are using Monty Mobile outside of these countries, you can use the postcode '0200' while setting up your account. Unfortunately, this does mean that your local weather data will be based in that postcode. But this will not affect your experience with the rest of Monty Mobile's awesome features!
What is the Dashboard?
The Monty Dashboard is the main landing page of the entire Monty Mobile app, representing a snapshot of your compost's current state. It contains a number of key features, including temperature, air moisture, gasses, local weather data, compost insights and your impact.
Why can't I see my Monitor data?
The historical data from your Monty Monitor can be accessed by tapping the corresponding metric such as Temperature, Air Moisture or Gasses. You can view your charts from a Daily, Weekly, Monthly or Yearly perspective through the navigation bar.
Why do I need to tell you my postcode?
We use local weather data to improve our analysis based on how it impacts your compost but to do so, we need to know the postcode that your compost is situated in. Currently we are only set up for postcodes in Australia and USA. If you are outside of these countries, let us know and we can add a specific postcode for you or feel free to use '0200' as a placeholder postcode.
What is my compost set up type?
We've defined six different compost set-up types that best represent the majority of piles. Pick whichever sounds most similar to yours to define the start of your Compost Profile.
Why do you need to know who contributes to my compost?
The age and amount of people who contribute to your compost says a lot about the type of waste you're able to regularly add to your compost. This helps us further customise your Monty experience and define your Weekly Waste
Why do you need to know my home type?
The type of home you compost in says a lot about the type of waste you're able to regularly add to your compost. This helps us further customise your Monty experience and define your Weekly Waste.
How do I provide feedback on my app experience?
We've made it easier than ever to give feedback on specific features or your overall app experience. Simply add in your thoughts in the feedback form, send them through and we'll get on integrating them into our development plan.
What can I do with my Monty account?
Your Monty Account is the place to control everything about the Monty Mobile app. You can edit your personal profile and enhance your compost profile with a number of different features. Consider the Monty Account a summary of everything about you and your compost.
How can I edit my Compost Profile?
You can easily redo your compost profile if you made a mistake. Unfortunately however you can't edit your Compost Profile without losing your progress so make sure you're certain you want to do so before starting.
How can I edit my Weekly Waste?
You can easily change your Weekly Waste here, which will take you through the same steps when you first set it up. This will change all Weekly Waste entries moving forward.
I reset my password but I still can't log in - what do I do?
This was a common issue due to an earlier version of our app not being compatible with the current version so, if you're experiencing it, the solution is simply to update to the latest version! Also important is that some mobile devices will cache previous passwords so it is best to fully delete the app and then reinstall it. Don't worry - you won't lose your compost or account data in the process.
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